Dear DX Customers and Visitors

Dear DX Customers and Visitors

We remain focused on the health and safety of our customers, visitors, partners and staff, managing our studios and offices safely for the benefit of everyone.

After recent Government announcements, we have clarified our operating restrictions. We know from customer feedback that these are popular, providing confidence in using our facilities.

We ask for your understanding and continuing cooperation with the following:-

Lateral Flow Tests

For the present, we continue to recommend that all visitors present evidence of a negative Lateral Flow Test, which has been reported to the official NHS site, https://www.gov.uk/report-covid19-result  and taken no more than 24 hours prior to your arrival for class participants, and within 48 hours for other visitors.

This is a precaution, to protect you, other class participants and our staff.  Remember even if you are vaccinated you may still contract Covid and spread it to others and you may be infectious without showing symptoms.  Please don’t visit DX if you are feeling unwell.

Masks

We ask that all our visitors and customers continue to wear masks or facial coverings when entering the building, using the main staircase or lift to access Level 5 Reception. Face coverings help to protect each other and reduce the spread of Covid. We do not ask you to wear a mask once inside the studio, but of course, you may do so if you wish.

Reception

On arrival please check in showing your negative lateral flow test from the official NHS site. Please sanitise your hands before entering the studio.  Our changing/shower facilities remain closed so please arrive ready to go!

Studio capacity

Classes have limited capacity so that participants can maintain a safe distance in the studios.

Tickets

Class tickets can only be booked in advance online with bookings closing 10 minutes before a class begins.  Reception cannot sell you a ticket directly to limit queuing inside the building and to ensure that capacity in the studios and on Level 5 is safely managed.

Please note: tickets cannot be exchanged or refunded unless the class/event is cancelled or you test positive for COVID-19 (subject to proof of a positive test reported to the government website).

All tickets will be offered subject to availability at the time of booking. Please give us a call us on 0121 667 6730 to discuss further.

Cleaning and ventilation

The studios are mechanically ventilated, supplying and extracting filtered air. Hand sanitiser stations are available, and we will continue to undertake enhanced cleaning and sanitising of all spaces for your safety.

We are working hard to continue serving you. Thank you for your business, your friendship, your understanding and your trust.  We look forward to seeing you.